Ferro Furniture LLC – Delivery, Exchange, and Refund Policy (Updated)
Delivery Policy 1.1. Inspection at the Time of Delivery Upon delivery, inspect the external packaging of all products carefully. If you notice any damage or discrepancies, notify the delivery personnel immediately and ensure the issue is documented.
1.2. Post-Delivery Responsibility Ferro Furniture LLC is not responsible for any damages or alterations to products after delivery unless reported within the specified timeframe.
1.3. Photographic and Video Documentation During delivery, photos and videos of the products will be taken to confirm their condition. These serve as proof that the products were delivered intact. By accepting delivery, you grant us permission to use these recordings for quality control, record-keeping, and promotional purposes, including social media. Personal details or sensitive information will not be disclosed. Please inform us in advance if you have any restrictions.
1.4. Delivery Confirmation Document Upon delivery, you or your representative must sign a confirmation form verifying receipt of all items as specified in the contract.
1.5. Time-Stamped Records Visual documentation captured during delivery will include time stamps to provide additional verification and protection against future claims.
1.6. Delivery Area Preparation & Access Requirements Customers must ensure that the delivery area is clear, accessible, and prepared for installation before the scheduled delivery time. Ferro Furniture LLC is not responsible for delays, failed deliveries, or additional charges resulting from unprepared spaces or restricted access. Any rescheduling or additional delivery attempts due to such conditions will incur a fee of $100 per hour, with a minimum charge of $100.
1.7. Optional Furniture Removal Services If removal, relocation, or disposal of existing furniture is requested at the time of delivery, an additional fee of $500 will be charged and must be paid immediately.
1.8. Re-Delivery Policy If the customer is unavailable at the time of the scheduled delivery or refuses delivery without prior written notice, a redelivery fee of $150 will apply. After a third failed delivery attempt, the customer must arrange to pick up the item from the nearest store location. No further delivery attempts will be made without full prepayment of the redelivery fee.
Exchange Policy (Strictly No Refunds)
2.1. No Refund Policy All sales are final. Ferro Furniture LLC does not offer refunds under any circumstance.
2.2. Exchange Terms – 5-Day Window Exchanges are permitted only if requested within 5 calendar days of delivery, and the following conditions are met:
The product must be in its original, unused condition with all original packaging.
Exchange is only allowed for another item of equal or greater value.
2.3. Conditional Exceptions (At Management's Discretion) In rare cases, management may approve an exception to the standard policy. In such cases:
A restocking fee of up to 50% will be deducted from the original sale amount.
Original delivery/shipping fees are non-refundable.
Return shipping is the customer’s responsibility.
These exceptions do not set precedent for future cases.
2.4. Custom-Made and Special Order Items Custom or special-order products are final sale. No exchanges or returns are allowed. By accepting delivery, the customer confirms that the product meets agreed specifications.
2.5. Damaged or Defective Items Damaged or defective items must be reported at the time of delivery. Ferro Furniture LLC will offer a free repair or replacement. All valid return shipping costs will be covered.
2.6. Exchanges on Sale and Clearance Items Products sold as clearance, discounted, or marked as final sale are not eligible for exchange.
Additional Terms
3.1. Force Majeure Ferro Furniture LLC is not liable for delays or disruptions caused by uncontrollable events (e.g., natural disasters, strikes).
3.2. Deposit & Payment Terms Deposits for custom/special orders are non-refundable. The balance must be paid in full before delivery.
3.3. Limitation of Liability Ferro Furniture LLC’s liability will not exceed the product’s purchase price. Indirect or punitive damages are excluded.
3.4. Delivery Delays Delivery estimates may shift due to external issues. Ferro Furniture LLC is not responsible for these delays.
3.5. Insurance Customers are responsible for insuring items during delivery unless arranged otherwise in writing.
3.6. Assembly Responsibility Ferro Furniture LLC is not responsible for damage from self-assembly. Assembly done by our team is covered.
3.7. Photo Evidence for Returns Customers must provide photos of item condition at delivery time for any exchange request.
3.8. Repackaging Fee Items returned without original packaging or with damaged packaging may incur a repackaging fee.
3.9. Return Process for Eligible Exchanges
Contact support@ferozzi.com within 5 calendar days.
Provide order details and reason for exchange.
Items must be unused, in original packaging.
Return shipping is the customer’s responsibility unless item is defective.
3.10. Mattresses and Foundations Returns are subject to manufacturer warranty terms. Please refer to the warranty or contact us for assistance.
3.11. Refund and Store Policies No refunds will be processed for any reason. Any exception granted will be an exchange subject to fees.
3.12. International Custom Orders – Lead Time and Delays Estimated production + shipping time is up to 120 days. Delays due to customs or logistics do not qualify for refunds.
3.13. Manufacturer Errors Upon Timely Delivery If an item is incorrect due to a manufacturer error, Ferro Furniture LLC will coordinate a resolution within 120 days.
3.14. Supply Chain or Third-Party Delays Ferro Furniture LLC is not liable for changes or delays caused by suppliers or transport chains.
3.15. In-Store Pickup and Inspection Items picked up from stores must be inspected before leaving. No damage claims accepted afterward.
3.16. Delivery or Pickup Delays (Customer-Requested) Delays beyond 10 days will incur a $50/week storage fee. Damage due to extended storage is not covered.
3.17. Unauthorized Returns Returns made without pre-approval via email will not be accepted or processed.
3.18. Store Surveillance All locations are monitored 24/7. Any misconduct may be reported to authorities.
3.19. Time Confirmation for Pickup or Delivery Customers must confirm appointments 24 hours in advance. Rescheduling fees may apply for missed appointments.
3.20. Chargebacks and Disputes Ferro Furniture LLC will provide documentation to contest chargebacks. Unjustified disputes may lead to legal action. Customers may be liable for legal expenses.
3.21. Photo-Approved Custom Orders Approved designs (photos or drawings) are binding. Exchanges due to aesthetic preference will not be accepted.
3.22. Policy Enforcement & Contract Binding This policy is part of the customer’s purchase agreement and remains binding after the sale.
3.23. Delivery Acceptance Waiver If no damage is noted during delivery, the item is deemed received in good condition. Issues must be reported with evidence on the same day.
3.24. Storage Liability Waiver Storage beyond 30 days incurs a $75/week fee. Ferro Furniture LLC is not liable for storage-related damage.
3.25. Cancellation of Scheduled Services Cancellations within 24 hours of scheduled service are subject to a $100 late cancellation fee.
3.26. Electronic Communication Consent By placing an order, the customer agrees to receive communications via email, text, or call. Accurate contact info is required.
3.27. Governing Law and Dispute Resolution This agreement is governed by Georgia law. Disputes must be handled through mediation/arbitration before litigation.
Customer Acknowledgment By signing or accepting delivery, the customer agrees to all terms in this policy.
5.
Please note that returns are not accepted for handmade products.
For our Glassart items, each piece is custom-made based on your selected size and specifications once the order is placed. Therefore, Glassart products are not eligible for return.