FERRO FURNITURE LLC DELIVERY, EXCHANGE AND REFUND POLICY
This Delivery, Exchange and Refund Policy ("Policy") applies to all products and services provided by Ferro Furniture LLC ("Ferro", "Company", "we", "us", or "our"). Products may be
manufactured in Turkey or other countries and sold within the United States. By placing an order, signing an invoice or sales agreement, providing electronic consent, accepting delivery, or
using any Ferro services, the customer ("you") expressly agrees that this Policy is a binding and integral part of the purchase agreement.
1. DELIVERY POLICY
1.1 Inspection and Final Acceptance;Customer must inspect all products and packaging at the time of delivery. Any damage, defect, or discrepancy must be reported immediately at delivery,
documented in writing, and supported with photo or video evidence.Failure to report issues at delivery constitutes full, final, and irrevocable acceptance of the merchandise.
1.2 Transfer of Risk;Upon completion of delivery and execution of the delivery confirmation, all risk of loss, damage, deterioration, or alteration transfers to the customer.
1.3 Photographic and Video Records;Ferro maintains time stamped photo and video records of all deliveries. These records constitute conclusive evidence of proper delivery condition and
shall prevail in any dispute, claim, chargeback, or legal proceeding.
1.4 Delivery Confirmation;Signature by the customer or authorized representative confirms receipt of goods in satisfactory condition and in full compliance with the order.
1.5 Appointment Confirmation;All deliveries must be confirmed with a Ferro representative no later than 24 hours prior to the scheduled delivery time. Failure to confirm may result in
cancellation, delay, or additional fees without liability to Ferro.
1.6 Delivery Access and Delay Fees;Customer is solely responsible for ensuring clear and adequate access. Delays caused by restricted access will incur a fee of $100 per hour with a $100
minimum.
1.7 Measurements and Fit Responsibility;Customer is solely responsible for verifying all measurements and access conditions. Items that do not fit do not qualify for return, exchange, or
refund.
1.8 Assumption of Property Damage Risk;Customer authorizes delivery and assumes all risk of damage to floors, walls, door frames, elevators, and common areas. Ferro bears no liability for
such damage.
1.9 Re Delivery;If customer is unavailable at the scheduled time, a $150 re delivery fee applies. After one failed attempt, Ferro may require warehouse pickup.
1.10 Storage and Abandoned Goods;Storage beyond 10 days incurs $150 per week. After 30 days Ferro is not responsible for material changes. After 45 days items are deemed abandoned
and may be resold without refund.
1.11 Unauthorized Returns;Returns without prior written authorization will be refused.
1.12 Service Cancellation;Cancellations made less than 24 hours prior to delivery or assembly incur a $100 fee.
2. EXCHANGE AND RETURN POLICY
2.1 Final Sale No Refunds;All sales are final. No cash refunds. Exchanges may be approved within 7 days for items of equal or greater value only. Items must be unused, unassembled, and in
original packaging. A 50 percent restocking fee applies. Delivery fees are non refundable.
2.2 Custom and Special Orders;All custom made or special order products are final sale. Deposits are non refundable.
2.3 Right to Cure;Ferro reserves the right to inspect and repair or replace components prior to any exchange. Denial of repair access constitutes waiver of all claims.
2.4 Natural Material Variations;Natural variations in wood, leather, fabric, or stone are not defects and do not justify return or exchange.
2.5 Sale and Floor Sample Items;All sale, clearance, and floor sample items are sold as is with no warranty, return, or exchange.
2.6 Mattresses;Mattresses are subject only to manufacturer warranty. No returns or exchanges.
3. ADDITIONAL POLICIES
3.1 International Manufacturing and Supply Chain;Delays or issues related to international manufacturing, customs, ports, suppliers, or logistics do not justify cancellation, refund, or
chargeback.
3.2 Estimated Delivery Dates ;All delivery dates are estimates and are not guaranteed.
3.3 Insurance;Post delivery insurance is the responsibility of the customer. Optional insurance may be arranged for an additional fee.
3.4 Repackaging;Items without original packaging may be refused or subject to additional handling and packaging fees.
3.5 Limitation of Liability;Ferro liability shall not exceed the purchase price of the product. No indirect, incidental, or punitive damages may be claimed.
3.6 Chargeback Policy; Customer must allow 15 business days for resolution before initiating a chargeback. Bad faith chargebacks incur a $500 administrative fee and interest of 1.5 percent
per month. Unauthorized chargebacks may be reported as theft of goods.
3.7 Electronic Consent ;Electronic communications and confirmations constitute a legally binding signature.
4. LEGAL TERMS
4.1 Governing Law;This Policy is governed by the laws of the State of Georgia.
4.2 Arbitration and Attorneys Fees;All disputes shall be resolved by binding arbitration in Fulton County Georgia. The prevailing party shall recover all costs plus 15 percent attorneys fees.
4.3 Waiver of Jury Trial and Class Actions;Customer waives the right to a jury trial and participation in any class action.
4.4 Right to Cure Customer must provide 85 days written notice prior to initiating any legal action.
4.5 Severability;If any provision is held invalid the remaining provisions shall remain in full force.
4.6 Entire Agreement;This Policy together with the invoice and order form constitutes the entire agreement. Oral representations are not binding.
ACKNOWLEDGMENT
I, the undersigned Customer, confirm that I have personally inspected all items delivered today. I certify that the goods are in perfect, undamaged condition and match my order
specifications. I have read and expressly agree to the Ferro Furniture LLC Delivery, Exchange, and Refund Policy, including the FINAL SALE, NO REFUND, and 50% RESTOCKING FEE
provisions as stated on the company website and invoice. I understand that by signing this document, I waive any future claims for visible damages or discrepancies. I further agree that any
This Policy may be updated, supplemented, or modified from time to time.
Any additional terms, clarifications, schedules, notices, or amendments published on the Ferro Furniture LLC website, referenced on an invoice, order form, delivery confirmation, or otherwise provided in writing are
hereby incorporated by reference and form an integral and binding part of this Policy.
The version of this Policy and any incorporated supplemental terms in effect on the date of purchase, invoice issuance, delivery, or service performance (whichever occurs last) shall govern the transaction.
dispute will be settled via binding arbitration in Fulton County, GA, and I waive my right to a jury trial.
This Delivery, Exchange and Refund Policy ("Policy") applies to all products and services provided by Ferro Furniture LLC ("Ferro", "Company", "we", "us", or "our"). Products may be
manufactured in Turkey or other countries and sold within the United States. By placing an order, signing an invoice or sales agreement, providing electronic consent, accepting delivery, or
using any Ferro services, the customer ("you") expressly agrees that this Policy is a binding and integral part of the purchase agreement.
1. DELIVERY POLICY
1.1 Inspection and Final Acceptance;Customer must inspect all products and packaging at the time of delivery. Any damage, defect, or discrepancy must be reported immediately at delivery,
documented in writing, and supported with photo or video evidence.Failure to report issues at delivery constitutes full, final, and irrevocable acceptance of the merchandise.
1.2 Transfer of Risk;Upon completion of delivery and execution of the delivery confirmation, all risk of loss, damage, deterioration, or alteration transfers to the customer.
1.3 Photographic and Video Records;Ferro maintains time stamped photo and video records of all deliveries. These records constitute conclusive evidence of proper delivery condition and
shall prevail in any dispute, claim, chargeback, or legal proceeding.
1.4 Delivery Confirmation;Signature by the customer or authorized representative confirms receipt of goods in satisfactory condition and in full compliance with the order.
1.5 Appointment Confirmation;All deliveries must be confirmed with a Ferro representative no later than 24 hours prior to the scheduled delivery time. Failure to confirm may result in
cancellation, delay, or additional fees without liability to Ferro.
1.6 Delivery Access and Delay Fees;Customer is solely responsible for ensuring clear and adequate access. Delays caused by restricted access will incur a fee of $100 per hour with a $100
minimum.
1.7 Measurements and Fit Responsibility;Customer is solely responsible for verifying all measurements and access conditions. Items that do not fit do not qualify for return, exchange, or
refund.
1.8 Assumption of Property Damage Risk;Customer authorizes delivery and assumes all risk of damage to floors, walls, door frames, elevators, and common areas. Ferro bears no liability for
such damage.
1.9 Re Delivery;If customer is unavailable at the scheduled time, a $150 re delivery fee applies. After one failed attempt, Ferro may require warehouse pickup.
1.10 Storage and Abandoned Goods;Storage beyond 10 days incurs $150 per week. After 30 days Ferro is not responsible for material changes. After 45 days items are deemed abandoned
and may be resold without refund.
1.11 Unauthorized Returns;Returns without prior written authorization will be refused.
1.12 Service Cancellation;Cancellations made less than 24 hours prior to delivery or assembly incur a $100 fee.
2. EXCHANGE AND RETURN POLICY
2.1 Final Sale No Refunds;All sales are final. No cash refunds. Exchanges may be approved within 7 days for items of equal or greater value only. Items must be unused, unassembled, and in
original packaging. A 50 percent restocking fee applies. Delivery fees are non refundable.
2.2 Custom and Special Orders;All custom made or special order products are final sale. Deposits are non refundable.
2.3 Right to Cure;Ferro reserves the right to inspect and repair or replace components prior to any exchange. Denial of repair access constitutes waiver of all claims.
2.4 Natural Material Variations;Natural variations in wood, leather, fabric, or stone are not defects and do not justify return or exchange.
2.5 Sale and Floor Sample Items;All sale, clearance, and floor sample items are sold as is with no warranty, return, or exchange.
2.6 Mattresses;Mattresses are subject only to manufacturer warranty. No returns or exchanges.
3. ADDITIONAL POLICIES
3.1 International Manufacturing and Supply Chain;Delays or issues related to international manufacturing, customs, ports, suppliers, or logistics do not justify cancellation, refund, or
chargeback.
3.2 Estimated Delivery Dates ;All delivery dates are estimates and are not guaranteed.
3.3 Insurance;Post delivery insurance is the responsibility of the customer. Optional insurance may be arranged for an additional fee.
3.4 Repackaging;Items without original packaging may be refused or subject to additional handling and packaging fees.
3.5 Limitation of Liability;Ferro liability shall not exceed the purchase price of the product. No indirect, incidental, or punitive damages may be claimed.
3.6 Chargeback Policy; Customer must allow 15 business days for resolution before initiating a chargeback. Bad faith chargebacks incur a $500 administrative fee and interest of 1.5 percent
per month. Unauthorized chargebacks may be reported as theft of goods.
3.7 Electronic Consent ;Electronic communications and confirmations constitute a legally binding signature.
4. LEGAL TERMS
4.1 Governing Law;This Policy is governed by the laws of the State of Georgia.
4.2 Arbitration and Attorneys Fees;All disputes shall be resolved by binding arbitration in Fulton County Georgia. The prevailing party shall recover all costs plus 15 percent attorneys fees.
4.3 Waiver of Jury Trial and Class Actions;Customer waives the right to a jury trial and participation in any class action.
4.4 Right to Cure Customer must provide 85 days written notice prior to initiating any legal action.
4.5 Severability;If any provision is held invalid the remaining provisions shall remain in full force.
4.6 Entire Agreement;This Policy together with the invoice and order form constitutes the entire agreement. Oral representations are not binding.
ACKNOWLEDGMENT
I, the undersigned Customer, confirm that I have personally inspected all items delivered today. I certify that the goods are in perfect, undamaged condition and match my order
specifications. I have read and expressly agree to the Ferro Furniture LLC Delivery, Exchange, and Refund Policy, including the FINAL SALE, NO REFUND, and 50% RESTOCKING FEE
provisions as stated on the company website and invoice. I understand that by signing this document, I waive any future claims for visible damages or discrepancies. I further agree that any
This Policy may be updated, supplemented, or modified from time to time.
Any additional terms, clarifications, schedules, notices, or amendments published on the Ferro Furniture LLC website, referenced on an invoice, order form, delivery confirmation, or otherwise provided in writing are hereby incorporated by reference and form an integral and binding part of this Policy.
The version of this Policy and any incorporated supplemental terms in effect on the date of purchase, invoice issuance, delivery, or service performance (whichever occurs last) shall govern the transaction.