Privacy Policy
Ferro Furniture LLC – Delivery, Exchange, and Refund Policy
1.⁠ ⁠Delivery Policy
1.1. Inspection at the Time of Delivery
Upon delivery, inspect the external packaging of all products carefully.
If you notice any damage or discrepancies, notify the delivery personnel immediately and ensure the issue is documented.
1.2. Post-Delivery Responsibility
Ferro Furniture LLC is not responsible for any damages or alterations to products after delivery unless reported within the specified timeframe.
1.3. Photographic and Video Documentation
During delivery, photos and videos of the products will be taken to confirm their condition. These serve as proof that the products were delivered intact.
By accepting delivery, you grant us permission to use these recordings for quality control, record-keeping, and promotional purposes, including social media. Personal details or sensitive information will not be disclosed. Please inform us in advance if you have any restrictions.
1.4. Delivery Confirmation Document
Upon delivery, you or your representative must sign a confirmation form verifying receipt of all items as specified in the contract.
1.5. Time-Stamped Records
Visual documentation captured during delivery will include time stamps to provide additional verification and protection against future claims.
1.6. Delivery Area Preparation & Access Requirements
Customers must ensure that the delivery area is clear, accessible, and prepared for installation before the scheduled delivery time. Ferro Furniture LLC is not responsible for delays, failed deliveries, or additional charges resulting from unprepared spaces or restricted access.
Any rescheduling or additional delivery attempts due to such conditions will incur a fee of $100 per hour, with a minimum charge of $100.
1.7. Optional Furniture Removal Services
If removal, relocation, or disposal of existing furniture is requested at the time of delivery, an additional fee of $500 will be charged and must be paid immediately.
2.⁠ ⁠Exchange Policy
2.1. General Exchange Terms
Refunds are not offered. However, exchanges are allowed under the following conditions:
•⁠ ⁠Items may be exchanged for another item of equal or greater value.
•⁠ ⁠The item must be returned in its original, new, and unused condition with its original packaging within 7 days of purchase.
•⁠ ⁠A 50% restocking fee will be deducted from the total sale price for items not returned in good condition or outside the stated timeframe.
•⁠ ⁠The original delivery fee is non-refundable.
2.2. Custom-Made and Special Order Items
Custom-made or personalized items are final sale and not eligible for return or exchange. By accepting delivery, you confirm these products meet the agreed-upon specifications.
2.3. Damaged or Defective Items
•⁠ ⁠Notification Timeline: Report damaged or defective items within 2 days of delivery.
•⁠ ⁠Resolution Process: We will arrange a replacement or exchange at no additional cost. Return shipping fees for damaged or defective items will be covered by Ferro Furniture LLC.
2.4. Partial Issue Resolution Policy
In cases where only a part of a multi-piece item (e.g., sectional sofa, dining set) is damaged or defective, Ferro Furniture LLC will evaluate and resolve the issue solely for the affected piece. Our resolution process is as follows:
•⁠ ⁠Primary Resolution: If the defect is repairable, we will arrange for a professional repair at no cost to the customer.
•⁠ ⁠Secondary Resolution: If repair is not feasible, the individual defective part will be replaced at no cost.
•⁠ ⁠Full Set Replacement: Replacement of the entire set is only applicable if the damage or defect affects multiple components in a way that renders the whole set unusable or mismatched.
•⁠ ⁠Requests to return or exchange undamaged pieces that meet the original specifications are not accepted, in line with our commitment to minimize waste and ensure fair practice.
2.5. Exchanges on Sale and Clearance Items
Items purchased on sale or clearance are not eligible for exchange. Please review your purchase carefully before finalizing.
3.⁠ ⁠Additional Policies
3.1. Force Majeure (Unforeseeable Events)
Ferro Furniture LLC is not responsible for delays, interruptions, or issues caused by events beyond our control, such as natural disasters, strikes, or government restrictions.
3.2. Deposit and Payment Terms
Deposits for custom-made or special-order items are non-refundable.
The remaining balance must be paid in full prior to delivery.
3.3. Limitation of Liability
Ferro Furniture LLC’s liability shall not exceed the purchase price of the product under any circumstances. Indirect, special, incidental, or punitive damages are not covered.
3.4. Delivery Delays
Delivery dates are estimates and subject to change due to unforeseen circumstances or carrier-related delays. Ferro Furniture LLC is not responsible for such delays.
3.5. Insurance
Customers are responsible for insuring items during delivery to protect against loss or damage. Insurance can be arranged for an additional fee upon request.
3.6. Assembly Responsibility
Ferro Furniture LLC is not liable for damages occurring during product assembly unless performed by our personnel.
3.7. Photo Evidence for Returns
Customers must provide photographic evidence showing the condition of the product at the time of receipt for any return or exchange requests.
3.8. Repackaging Fee
Items returned without their original packaging or with damaged packaging may incur a repackaging fee.
3.9. Return Process for Eligible Exchanges
1.⁠ ⁠Contact us at support@ferozzi.com within 7 days of receiving your item.
2.⁠ ⁠Provide your order details and the reason for your exchange request.
3.⁠ ⁠Ensure all items are returned in their original, unused condition with original packaging.
4.⁠ ⁠Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
3.10. Mattresses and Foundations
Returns for mattresses and foundations are subject to manufacturer warranties. Refer to the warranty agreement included with your order or contact us for further details.
3.11. Refund and Store Policies
•⁠ ⁠In-Store Purchases: Policies regarding refunds or exchanges for in-store purchases may vary. Refer to the specific terms provided during your purchase.
•⁠ ⁠Payment Refunds: Refunds (if applicable, such as for damaged items) will be processed using the original payment method within 7–10 business days of return approval. Shipping, delivery, and processing fees are non-refundable unless otherwise specified.
3.12. International Custom Orders – Lead Time and Delays
For custom-made or non-stock items requested by the customer and imported from overseas (e.g., Türkiye, Indonesia, or other countries), the standard estimated lead time is up to 90 days from the date of payment confirmation and order finalization.
Please note the following important conditions:
•⁠ ⁠Delivery times are estimated and may be affected by weather conditions, customs clearance, port congestion, shipping carrier delays, or other logistical factors beyond Ferro Furniture LLC’s control.
•⁠ ⁠Ferro Furniture LLC is not liable for delays caused by such force majeure or external circumstances.
•⁠ ⁠Customers will be notified of any significant delays, and updated estimated delivery windows will be provided accordingly.
•⁠ ⁠No cancellations, refunds, or compensations will be granted due to such delays as long as the product is delivered in accordance with the original order specifications.
•⁠ ⁠By signing the order form, the customer acknowledges and accepts the stated lead time and agrees that delays caused by international logistics or customs processing shall not constitute grounds for cancellation or refund.
3.13
Manufacturer Error Upon Timely Delivery (Not Seller Fault)
In rare cases where an item is delivered on time but does not match the specifications due to a manufacturing or supplier error, Ferro Furniture LLC will act as an intermediary to resolve the issue with the manufacturer.
This scenario does not constitute fault on the part of Ferro Furniture LLC, and the following terms apply:
The customer must report the issue within 2 business days of delivery.
Ferro Furniture LLC will coordinate with the manufacturer to correct the issue, either through a replacement, exchange, or partial refund—depending on the case.
Due to the custom nature of most items, additional production and delivery time may be required for the corrected product.
Customers acknowledge that such delays are beyond the seller’s control and do not qualify for cancellation or compensation unless the product cannot be corrected within a reasonable timeframe (typically up to 90 days).
All resolution efforts will be documented and communicated clearly with the customer.
3.14. Supplier-Related or Production Chain Disruptions (Beyond Our Control)
Ferro Furniture LLC is not responsible for delays, product substitutions, or specification changes caused by manufacturers, international shipping partners, customs authorities, or third-party suppliers beyond our control. This includes, but is not limited to:
Raw material shortages or delays at the production site
Changes made by the manufacturer without prior notification
Shipping congestion or customs delays
Factory shutdowns or strikes affecting production or delivery
4.⁠ ⁠Customer Acknowledgment
By signing below, the customer confirms they have read, understood, and agreed to all the terms outlined in this Delivery, Exchange, and Refund Policy.
3.15. In-Store Pickup and Product Inspection
For products picked up directly from our retail locations (North Point Mall or Woodstock), customers are required to inspect all items before leaving the premises. By accepting the item, the customer confirms that it is received in proper condition and as specified in the order. No damage claims will be accepted after pickup from the store.
3.16. Delivery or Pickup Delays (Customer-Requested)
If a customer requests to delay delivery or pickup for more than 10 days after the product is ready, a storage fee of $50 per week will apply. Ferro Furniture LLC is not responsible for any damage, warping, or material changes resulting from extended storage beyond the agreed time frame.
3.17. Unauthorized Returns to Retail Locations
All return requests must be pre-approved via email. Customers may not return items directly to our retail locations without prior authorization. Unauthorized returns will not be accepted or processed.
3.18. Store Surveillance and Security Policy
For the safety of our customers and staff, all Ferro Furniture LLC store locations are monitored by 24/7 security cameras. Any act of damage, theft, or unauthorized behavior will be recorded and reported to local law enforcement if necessary.
3.19. Customer Time Confirmation Requirement for In-Store Pickups or Deliveries
For all in-store pickups or store-based deliveries, customers are required to confirm the exact pickup or delivery time with a store associate at least 24 hours in advance.
Ferro Furniture LLC is not responsible for any delays, missed handoffs, or failed transactions resulting from unconfirmed or missed appointments. A rescheduling fee may apply if the customer is not present at the agreed time. 
 3.20. Chargeback and Credit Card Dispute Policy
In the event of a chargeback or credit card dispute initiated by the customer after confirmed delivery, Ferro Furniture LLC reserves the right to provide delivery evidence (including signed documents, photos, and time-stamped records) to dispute the claim.
Unjustified chargebacks, especially after receipt of custom or final-sale items, may result in legal action. Any legal fees or costs incurred to resolve such disputes will be the responsibility of the customer.
1.8. Re-Delivery Policy
If the customer is unavailable at the time of the scheduled delivery or refuses delivery without prior written notice, a redelivery fee of $150 will apply.
After a third failed delivery attempt, the customer must arrange to pick up the item from the nearest store location. No further delivery attempts will be made without full prepayment of the redelivery fee.
 3.21. Photo-Approved Custom Orders
For custom-made items (e.g., specific colors, finishes, dimensions), photos or technical drawings approved by the customer prior to production will serve as binding confirmation of specifications.
Requests for returns or exchanges due to subjective differences in color tone or finish after approval will not be accepted.
3.22. Contract Binding & Continuity
This Delivery, Exchange, and Refund Policy constitutes an integral part of the purchase agreement between the customer and Ferro Furniture LLC.
Placing an order indicates full acknowledgment and acceptance of these terms. These policies shall remain in effect after delivery and apply to any related post-sale disputes.
3.23. Delivery Acceptance Waiver
If the customer (or their designated representative) accepts delivery without noting any visible damage or missing items on the delivery confirmation form, this shall serve as proof that the order was received in full and in acceptable condition.
No post-delivery claims will be accepted unless supported by photo/video evidence and submitted within 48 hours.
3.24. Storage Liability Waiver
If the customer fails to schedule or complete delivery or pickup within 30 days of product availability, Ferro Furniture LLC will not be responsible for any damage, material deformation, or environmental effects resulting from extended storage.
Storage beyond 30 days will incur a fee of $75/week and must be prepaid to release the items.
 3.25. Cancellation Policy for Scheduled Services
If a customer cancels a scheduled delivery, assembly, or furniture removal service less than 24 hours in advance, a late cancellation fee of $100 will be charged. This fee must be paid before the service can be rescheduled.
3.26. Electronic Communications and Consent
By placing an order or scheduling delivery, the customer agrees to receive order updates, scheduling confirmations, and service-related notifications via email, SMS, or phone.
Customers must ensure contact information is accurate. Ferro Furniture LLC is not liable for missed communications due to outdated or incorrect contact details.
 3.27. Dispute Resolution and Governing Law
Any disputes arising from purchases, deliveries, or services provided by Ferro Furniture LLC shall be governed by the laws of the State of Georgia.
In the event of a legal dispute, both parties agree to resolve the matter through arbitration or mediation before pursuing court action.