Privacy Policy

Ferro Furniture LLC – Delivery, Exchange, and Refund Policy

This Delivery, Exchange, and Refund Policy (“Policy”) applies to all purchases made through Ferro Furniture LLC (“Ferro,” “we,” “us,” or “our”). By placing an order, accepting delivery, or using our services, you agree to the terms outlined in this Policy. 
This Policy forms an integral part of the purchase agreement. By signing the order form, the customer acknowledges and accepts all provisions contained herein.

1. Delivery Policy

1.1. Inspection at Delivery

At the time of delivery, carefully inspect all external packaging and the products themselves. 
If you notice any damage or discrepancies, you must notify Ferro Furniture LLC immediately during delivery by phone or email and provide photo/video evidence.

1.2. Post-Delivery Responsibility

Ferro Furniture LLC is not responsible for any damages or alterations reported after delivery. 
Only claims documented and reported with photo/video proof at the time of delivery will be processed.

1.3. Photographic and Video Documentation

During delivery, photos and videos of the products will be taken to confirm their condition. These records serve as proof of intact delivery. 
By accepting delivery, you authorize Ferro Furniture LLC to use these recordings for quality control, record-keeping, and promotional purposes (including social media).

1.4. Privacy Notice

Photos and videos shared on social media will not disclose personal details or sensitive information. Customers with specific concerns must notify us prior to delivery.

1.5. Delivery Area Preparation & Access Requirements

Customers are responsible for ensuring the delivery area is clean, accessible, and prepared for installation before the scheduled delivery time. Ferro Furniture LLC will not be liable for delays, failed deliveries, or additional costs caused by unprepared spaces or restricted access. 
Any rescheduling or additional delivery attempts will incur a $100 per hour fee, with a minimum charge of $100.

1.6. Optional Furniture Removal Services

If the customer requests removal, relocation, or disposal of existing furniture during delivery, a $500 fee will be charged and must be paid immediately.

1.7. Re-Delivery Policy

If the customer is unavailable at the scheduled delivery time or refuses delivery without prior written notice, a redelivery fee of $150 will apply. 
After one failed delivery attempt, the customer must pick up the product from the nearest store location. No further delivery will be scheduled without prepayment of the redelivery fee.

1.8. Storage Policy

If delivery or pickup is delayed by the customer for more than 10 days, a storage fee of $50 per week will apply. 
After 30 days, Ferro Furniture LLC will not be responsible for any damage, warping, or material changes caused by extended storage.

1.9. Unauthorized Returns

Products may not be returned directly to our retail locations without prior written authorization. Unauthorized returns will not be accepted or processed.

1.10. Store Surveillance & Security Policy

All Ferro Furniture LLC store locations are monitored 24/7 by security cameras. Any act of damage, theft, or unauthorized behavior will be recorded and reported to local authorities if necessary.

1.11. Appointment Confirmation

For in-store pickups or scheduled deliveries, customers must confirm the exact time with a store associate at least 24 hours in advance. 
Ferro Furniture LLC is not responsible for delays or failed handoffs due to missed or unconfirmed appointments. A rescheduling fee may apply.

1.12. Cancellation Policy for Scheduled Services

If a customer cancels a scheduled delivery, assembly, or furniture removal service less than 24 hours in advance, a $100 late cancellation fee will apply. 
This fee must be paid before the service can be rescheduled.

2. Exchange and Return Policy

2.1. General Terms

Returns are not accepted, except in cases required by law (such as defective items or items not delivered). 
Exchange conditions:

• Items must be returned within 7 days in new, unused condition and in their original packaging.
• Exchanges may only be made for items of equal or greater value.
• A restocking fee of up to 25% of the purchase price may apply, as permitted by law.
• Delivery and shipping fees are non-refundable.

2.2. Custom-Made and Special Orders

Custom-made or personalized products are considered final sale and are not eligible for return or exchange.

• Subjective reasons (such as dissatisfaction with color tone, fabric shade, or perceived differences) are not valid grounds for return or exchange.
• Only objective defects (damage, incorrect product, missing parts) will be resolved, provided the issue is documented with photo/video evidence at delivery.

2.3. Damaged or Defective Items

• Reporting Requirement: Damaged or defective items must be documented with photo/video evidence and reported at the time of delivery.
• Resolution Process: Ferro Furniture LLC will arrange a free repair, part replacement, or product replacement at no cost.
• Multi-Piece Sets: Only the defective piece will be replaced. A full set replacement will only occur if the entire set is rendered unusable.

2.4. Sale, Clearance, Floor Sample, and Custom Items

Items purchased on sale, clearance, as floor samples, or custom-made items are considered final sale and are not eligible for return or exchange.

2.5. Mattresses and Foundations

Returns or exchanges for mattresses and foundations are subject to manufacturer warranties. Refer to the warranty agreement provided with your order.

3. Additional Policies

3.1. Force Majeure

Ferro Furniture LLC is not responsible for delays or interruptions caused by events beyond our control, including natural disasters, strikes, government restrictions, or logistical disruptions.

3.2. Deposit and Payment Terms

Deposits for custom-made or special-order items are non-refundable. 
The remaining balance must be paid in full before delivery.

3.3. Limitation of Liability

Ferro Furniture LLC’s liability shall not exceed the purchase price of the product under any circumstances. Indirect, special, punitive, or consequential damages are excluded.

3.4. Delivery Delays

“Delivery dates are estimates and may change due to unforeseen circumstances or carrier-related delays. Ferro Furniture LLC is not responsible for such delays.”

3.5. Delivery Timeframe & Customer Modifications

The standard delivery timeframe for custom-made orders is approximately 120 days. 
If the customer requests modifications after order confirmation (e.g., size, fabric, color, or design changes), the delivery period will restart and will be recalculated from the date of modification approval. 
The customer acknowledges and accepts this condition.

3.6. Insurance

Customers are responsible for insuring items during delivery to protect against loss or damage. Additional insurance may be arranged upon request for an extra fee.

3.7. Assembly Responsibility

Ferro Furniture LLC is not responsible for damages occurring during assembly unless performed by our personnel.

3.8. Photo Evidence Requirement

Customers must provide photographic evidence when requesting an exchange or return.

3.9. Repackaging Fee

Items returned without their original packaging or with damaged packaging may incur a repackaging fee.

3.10. International Orders

For custom-made or imported items (e.g., from Turkey, Indonesia, or other countries), the standard lead time is up to 120 days. 
Delays caused by customs clearance, port congestion, or international logistics do not constitute grounds for cancellation or refund.

3.11. Manufacturer Error Upon Timely Delivery

In rare cases where an item is delivered on time but does not match specifications due to a manufacturer or supplier error, Ferro Furniture LLC will act as an intermediary to resolve the issue.

• The customer must report the issue within 2 business days of delivery.
• Resolution may include part replacement, full product replacement, or, in some cases, a partial refund, depending on the manufacturer’s process.
• This does not constitute Ferro Furniture LLC’s fault, and additional production and delivery time may be required.

3.12. Supplier-Related or Production Chain Disruptions

Ferro Furniture LLC is not responsible for delays, substitutions, or changes caused by manufacturers, international shipping partners, customs authorities, or third-party suppliers beyond our control.

3.13. Chargeback and Credit Card Dispute Policy

If a customer initiates a chargeback after confirmed delivery, Ferro Furniture LLC reserves the right to provide delivery evidence (including signed documents, photos, and time-stamped records) to dispute the claim. 
Unjustified chargebacks may result in legal action, and any legal fees or costs incurred will be the responsibility of the customer.

3.14. Electronic Communications and Consent

By placing an order or scheduling delivery, the customer agrees to receive updates, confirmations, and service-related notifications via email, SMS, or phone. 
Customers must ensure their contact information is accurate and up to date. Ferro Furniture LLC is not responsible for missed communications due to outdated or incorrect information.

4. Legal Terms and Protections

4.1. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the State of Georgia.

4.2. Arbitration Agreement

Any disputes arising out of or relating to this Policy or any purchase shall be resolved exclusively through binding arbitration in Fulton County, Georgia, pursuant to the rules of the American Arbitration Association (AAA). 
The customer waives the right to a jury trial and, to the extent permitted by law, waives the right to participate in any class action.

4.3. Right to Cure

Before initiating arbitration or legal action, the customer must provide Ferro Furniture LLC with written notice of the dispute and allow 85 days to resolve the issue.

4.4. Severability

If any provision of this Policy is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

4.5. Entire Agreement

This Policy, together with the signed order form and invoice, constitutes the entire agreement between the parties and supersedes all prior statements or representations.

Additional Information       For further details, you may review this Policy at  ferozzi.com