This page covers the terms most relevant to it. The complete policy — every clause, numbered exactly as on your signed order form — is at Delivery, Exchange, Refund & Order Form Addendum.
This Delivery Policy forms part of your purchase agreement with Ferro Furniture LLC. For returns, exchanges, and claims, see our Returns, Refunds & Claims policy.
1. Delivery Timeframes
The standard delivery timeframe for custom-made orders is approximately 120 days. This timeframe is an estimate and not a guaranteed delivery date. Actual production and delivery times may vary and may extend beyond 120 days due to manufacturer scheduling, material availability, factory capacity, customs, shipping conditions, or other conditions beyond our control. We will make reasonable efforts to communicate any known material delays.
In-stock items typically deliver within 5–10 business days.
If you request modifications after your order is confirmed (for example, size, fabric, color, or design changes), the delivery period restarts and is recalculated from the date the modification is approved. By requesting a modification, you acknowledge and accept this condition.
2. International and Imported Orders
For custom-made or imported items (for example, from Turkey, Indonesia, or other countries), the standard lead time is up to 120 days. Delays caused by customs clearance, port congestion, or international logistics do not constitute grounds for cancellation or refund, except as provided in Section 3 below.
3. Delivery Delays and Cancellation Rights
Delivery dates are estimates and may change due to unforeseen circumstances or carrier-related delays. If we reasonably expect that an order will not be ready for delivery within the estimated timeframe stated on the order form (or within 120 days if no timeframe is stated), we will notify you and provide a revised estimated delivery date.
If the revised delay extends more than 30 days beyond the original estimated delivery date, you may cancel the order and receive a full refund of all amounts paid, or agree to the revised date. If you do not respond to a delay notice within a reasonable time, non-response may be treated as consent to the revised date, as permitted by applicable law.
Nothing in this section limits the final-sale status of custom-made products with respect to subjective dissatisfaction; it applies solely to timeliness of delivery.
4. Delivery Area Preparation & Access Requirements
You are responsible for ensuring the delivery area is clean, accessible, and prepared for installation before the scheduled delivery time. We are not liable for delays, failed deliveries, or additional costs caused by unprepared spaces or restricted access.
Any rescheduling or additional delivery attempts caused by access issues incur a flat fee of $150.
5. Optional Furniture Removal Services
If you request removal, relocation, or disposal of existing furniture during delivery, a $500 fee applies and must be paid immediately.
6. Re-Delivery
If you are unavailable at the scheduled delivery time, or delivery is refused without prior written notice, a re-delivery fee of $150 applies. After one failed delivery attempt, the product must be picked up from the nearest store location. No further delivery will be scheduled without prepayment of the re-delivery fee.
7. Storage
If delivery or pickup is delayed at your request for more than 10 days, a storage fee of $50 per week applies. After 30 days, we are not responsible for any damage, warping, or material changes caused by extended storage.
8. Appointment Confirmation
For in-store pickups or scheduled deliveries, please confirm the exact time with a store associate at least 24 hours in advance. We are not responsible for delays or failed handoffs due to missed or unconfirmed appointments. A rescheduling fee of $150 may apply.
9. Cancellation of Scheduled Services
If you cancel a scheduled delivery, assembly, or furniture removal service less than 24 hours in advance, a $150 late cancellation fee applies. This fee must be paid before the service can be rescheduled.
10. Delivery and Installation Safety
For the safety of our delivery personnel and your household, please keep children and pets secured and away from the immediate work area during delivery, assembly, and installation. We are not liable for injuries or incidents arising from a failure to maintain a safe environment during these services.
11. Assembly and Insurance
We are not responsible for damages occurring during assembly unless the assembly is performed by our personnel.
Customers are responsible for insuring items during delivery to protect against loss or damage. Additional insurance may be arranged upon request for an extra fee.
12. Photographic and Video Documentation
During delivery, photos and videos of the products are taken to confirm their condition. These records serve as proof of intact delivery. By accepting delivery, you authorize us to use these recordings for quality control, record-keeping, and promotional purposes, including social media.
Privacy notice: Photos and videos shared on social media will not disclose personal details or sensitive information. If you have specific concerns, please notify us prior to delivery.
13. Inspection at Delivery
Inspection and damage-reporting windows differ by fulfillment method — at delivery for in-home service, and within 72 hours for in-store pickup and shipped orders. See Inspection and Damage Reporting for the full requirements.
14. Store Surveillance & Security
All Ferro store locations are monitored 24/7 by security cameras. Any act of damage, theft, or unauthorized behavior will be recorded and reported to local authorities if necessary.
15. Force Majeure
We are not responsible for delays or interruptions caused by events beyond our control, including natural disasters, pandemics or epidemics, public health orders, strikes or labor disputes, government restrictions, war, civil unrest, or logistical disruptions. We are likewise not responsible for delays, substitutions, or changes caused by manufacturers, international shipping partners, customs authorities, or third-party suppliers beyond our control, except as provided in Section 3 and in our Discontinued or Unavailable Products policy.
Questions
For help with a delivery, contact us at info@ferozzi.com or +1 (470) 380-2214.
The Ferozzi website and store are operated by Ferro Furniture LLC, d/b/a Ferozzi Furniture & Ferozzi Design.