Frequently Asked
Questions

Standard delivery takes 5–10 business days for in-stock items. Custom and made-to-order pieces take approximately 120 days — this is an estimate, not a guaranteed date, and may extend due to manufacturer scheduling, material availability, customs, or shipping conditions. You'll receive tracking information via email once your order ships. See our Shipping & Delivery policy for full details.

Delivery is quoted by distance — calculated per mile from your nearest Ferozzi location — and confirmed by our team after you place your order. Any figure shown at checkout is an estimate until we confirm it. Every delivery is carried out in person by our own professional team, wherever you are, and includes in-home placement, assembly, and packaging removal. Delivery and shipping fees are non-refundable. See our Shipping & Delivery policy for access requirements and additional fees.

Absolutely. Once your order ships, you'll receive an email with tracking details. You can also track your order anytime through your account dashboard.

Currently, we ship within the United States and Canada. For international inquiries, please contact our team for a custom shipping quote.

Report it with photo or video evidence within the applicable window: for in-home delivery or assembly, at the time of delivery while our team is present; for in-store pickup or shipped orders, within 72 hours. We'll then arrange a free repair, replacement part, or product replacement at no cost. Claims outside these windows, or without photo or video evidence, may be declined.

The delivery area must be clean, accessible, and ready before your scheduled time. Rescheduling or an additional delivery attempt caused by restricted or unprepared access is a flat $150. A missed or refused delivery incurs a $150 re-delivery fee, and after one failed attempt pickup from the nearest location is required. Requested storage beyond 10 days is $50 per week; after 30 days we are not responsible for damage caused by extended storage. Optional removal or disposal of existing furniture is $500. Cancelling a scheduled service less than 24 hours in advance incurs a $150 fee.

All purchases are final sale. We do not accept returns except where required by law (for example, defective or undelivered items). Because most pieces are made to order, we recommend ordering fabric or leather swatches before you buy.

Please inspect everything at the time of delivery. If you notice any damage or discrepancy, report it to our delivery team right away with photos or video so we can resolve it immediately.

Exchanges apply only to in-stock or standard items. Unused items in their original packaging may be exchanged within 7 days of delivery, for products of equal or greater value. A 25% restocking fee applies as permitted by law, and delivery and shipping fees are non-refundable. Photographic evidence is required. Items returned without their original packaging may incur a repackaging fee.

Custom and made-to-order items are final sale and cannot be returned, exchanged, or cancelled once production has begun, and deposits are non-refundable. Subjective reasons such as color tone or fabric shade are not valid grounds for return. We recommend requesting fabric swatches before placing a custom order. Exceptions apply if delivery is delayed more than 30 days beyond the original estimate, or if your selection is discontinued during production — in both cases you may cancel for a full refund.

Refunds, where applicable, are issued to the original payment method. Cash payments are refunded by company check within 15 business days; Zelle payments by company check or Zelle within 15 business days; card payments are credited back to the original card, normally within 5 business days of approval — how long the credit takes to appear on your statement then depends on your issuing bank. We cannot refund a third party or a different payment method than the one used for the purchase.

We use premium materials including kiln-dried hardwood frames, high-resilience foam cushions, top-grain leather, and performance fabrics. Each product page details the specific materials used.

Yes, we offer complimentary fabric and leather swatches. Order up to 5 swatches through any product page or contact our team for assistance.

All Ferozzi furniture comes with a 5-year warranty on the frame and construction, and a 2-year warranty on fabric, leather, upholstery, and cushions, from the date of delivery under normal residential use. Damage caused by user error — misuse, neglect, accidents, improper cleaning, alterations, or assembly not performed by our team — is not covered.

Care instructions vary by material. Visit our Product Care page for detailed guides on maintaining leather, fabric, wood, and metal finishes.

Online we accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and financing through Affirm for qualified buyers. For in-store and in-home orders we also accept cash, Zelle, and personal or business check, at our discretion. We may hold shipment or delivery of an order until a check has cleared.

Yes, we partner with Affirm to offer flexible financing options. Choose from 3, 6, or 12-month payment plans. Check your eligibility at checkout with no impact to your credit score.

You can create an account during checkout or visit our registration page. An account lets you track orders, save favorites, and access exclusive offers.

Our Trade Program is open to interior designers, architects, home stagers, and hospitality professionals. Apply through our Trade Program page.

Trade members receive exclusive pricing, dedicated account management, priority access to new collections, and complimentary design consultation services.