Store Policy

This page covers the terms most relevant to it. The complete policy — every clause, numbered exactly as on your signed order form — is at Delivery, Exchange, Refund & Order Form Addendum.

Pricing

All prices are listed in US Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which are calculated at checkout.

Product Availability

While we strive to keep our inventory up to date, product availability may vary. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a refund for that item. If a fabric, finish, color, or model becomes discontinued during production, see Discontinued or Unavailable Products for your options.

Order Processing

Orders are typically processed within 1–2 business days. You will receive an email confirmation once your order is placed and another when it ships. Custom and made-to-order items have longer production times — approximately 120 days — as noted on the product page.

Shipping & Delivery

Standard delivery takes 5–10 business days for in-stock items; custom and made-to-order pieces take approximately 120 days. White glove delivery and assembly is included on furniture orders. Please ensure the delivery area is clear and accessible before your scheduled delivery. Access delays, re-delivery, storage, furniture removal, and late-cancellation fees are set out in full in our Shipping & Delivery policy.

Payment Methods

Online orders: we accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. Financing is available through Affirm for qualified buyers.

In-store and in-home orders: we accept credit or debit card, cash, Zelle, and personal or business check, at our sole discretion.

We reserve the right to decline any payment method for a given transaction, to require a specific payment method for deposits or balances above a certain amount, and to hold shipment or delivery of an order until a check has cleared.

Refund Method

Refunds, where applicable, are issued using the same payment method originally used. Cash payments are refunded by company check within 15 business days; Zelle payments are refunded by company check or Zelle within 15 business days; card payments are credited back to the original card, normally within 5 business days of approval, and the time for the credit to appear on the customer’s statement then depends on the issuing bank. No refund will be issued to a third party or to a different payment method than the one used for the original purchase.

Returns & Final Sale

All purchases are final sale. We do not accept returns except where required by law, such as items that are defective or were not delivered as ordered. Exchanges of in-stock or standard items may be requested within 7 days, subject to a 25% restocking fee. Custom, special-order, sale, clearance, and floor-sample items are final sale.

Damage or discrepancies must be reported at delivery (in-home service) or within 72 hours (in-store pickup and shipped orders), with photo or video evidence. For full details, see our Returns, Refunds & Claims policy.

Limited Warranty

Ferozzi furniture is covered against defects in materials and workmanship under normal residential use, from the date of delivery: 5 years on the frame and construction (including springs and suspension) and 2 years on fabric, leather, upholstery, and cushions.

The warranty covers manufacturing defects only. User error is not covered — misuse, neglect, accidents, spills and stains, pet or child damage, improper cleaning, exposure to sunlight, heat, or humidity, and alterations or repairs by anyone other than our team. Sale, clearance, and floor-sample items are sold as is with no warranty. Mattresses and foundations are covered only by the manufacturer’s warranty. Natural variations in wood, leather, fabric, or stone are not defects. See the Limited Warranty section of our Returns, Refunds & Claims policy for the full terms, exclusions, and claim procedure.

Electronic Communications & SMS

By placing an order or scheduling delivery, you agree to receive updates, confirmations, and service-related notifications by email, SMS, or phone. Consent to receive SMS or text messages is not a condition of purchasing any goods or services. Message and data rates may apply and message frequency varies. You may opt out of SMS at any time by replying STOP, or reply HELP for assistance. Please keep your contact information accurate and up to date; we are not responsible for missed communications due to outdated or incorrect information.

Intellectual Property

All content on this website, including images, text, designs, and logos, is the property of Ferro Furniture LLC (Ferozzi) and is protected by copyright and trademark laws. Unauthorized use is prohibited.

Questions

The Ferozzi website and store are operated by Ferro Furniture LLC, d/b/a Ferozzi Furniture & Ferozzi Design.